We value our customers' comments as well as their experience. For us, they are not just potential buyers, but rather, they are Campkin's customer family member for life, and here are what they have to say:
Bought our first new trailer with campkins, was throughly impressed with the sales rep and customer service we received. First weekend out we had an issue with the hot water heater ( nothing to do with campkins ) it was a long weekend so we called Tuesday morning dropped the trailer off Tuesday night after hours and it was fixed and ready for pick by Thursday as we needed it for the following weekend. Amazingly friendly and fast service! We now just traded it in for a newer model and again super happy with everything.
Thanks to Peter for helping Barbara and I thru the stress and confusion when purchasing our 1st travel trailer. He made the process fun and enjoyable and answered all our questions and was honest enough to say I don't know, but I will find out for you, which he did. Thanks to the financing department, the service department for showing us how everything works and hooking up our trailer after installing the brake controller and equalizer bars. Everyone there was so helpful and professional. Thanks again, Campkins !!!
Thank you to the staff of Campkin’s for making buying a new trailer stress free and enjoyable! From Peter who started the process to the ladies in the offices to Siep who finished the process! As first time buyers you made us feel welcome and comfortable buying. I would highly recommend Campkin’s to anyone looking to buy a trailer.
Sarah and Will
My wife Tracey and I have delt with Campkin's since our first camper in 2010. Since then we have purchsed a 2012 camper and a 2016 Hybrid. Recently we traded again for our 2017 Layton Javelin which we love.
Our sales person for all our purchases was Brenden Mcfadden a true gentleman, who made our buys easy and great. Allyssa (sorry about spelling) in service as well as all others were terrific. We would highly recommend Campkins to anyone seeking a Trailer or camper. .
I cannot say enough good things about Campkin's RV! Just bought my 1st travel trailer from them and the selection of trailers was outstanding, their sales, financing, and delivery staff all went above and beyond to make sure my buying process was as stress free as possible. Everyone is super knowledgable about the trailers and parts they sell and we were made sure to have everything we could possibly need (sewer/water hoses and all that stuff) before we hit the road! They even took our trailer and tow vehicle for a test run to make sure everything worked properly!
Bought our 2019 NOBO site unseen, via email and phone call, as a friend of ours bought exactly the same one! For a great price. Sales service was excellent on-line, thanks Brendan.
When we picked up the NOBO the service was also awesome. The only thing we did not get was a Campkins tire cover to advertise Campkins for free when travelling around! Our friends got one....perhaps an over site and we did not ask at the time when we picked up. Overall our rating is a 5. Thanks Campkins. Paul & Terri, Cobourg.
My wife and I were recommended to Campkins from good friends . We met with Jamie who was no longer selling trailers but still took the time to help us and show us different options.
From the time we walked in we felt comfortable.
We ended up pursuing a 2020 prime avenger REI
I want to thank all for the fantastic service and help in setting up our trailer.
Thanks Again for All your help
We just recently purchased a 2020 Cherokee Greywolf 23dbh and are extremely happy with the service we recieved at Campkins. From the first time we walked in the door Brendon McFaydon was excellent and not at all pushy but helped with the many questions we had. Forgive me if I get her name wrong but I believe it was Diane who did our Financing paperwork, she was very kind and professional and made sure we were happy. The day of pickup Siep did our walk through and did a fantastic job. He was honest and made sure we had no questions unanswered. Brandon was the respectable young man that did our Trailer hookup and took us for a test run.He definately knows what hes doing ! We highly recommend Campkins!
Everything was perfect, as first time buyers we got everything we could expect and more. Made the entire process very easy and we were happy campers going out the door. Thanks everyone at Campkins!!
Fantastic buying experience. Great staff and this was my easiest purchase ever!
We are exceptionally pleased and impressed with Campkins RV Centre on the whole. The service we got in purchasing a used RV was patient, friendly, and informative. We came back a few times to see our trailer and were well received each time. The trailer was cleaned and checked thoroughly by Campkins. We were given a two hour demo to show us everything about the trailer. We USED TO have a negative attitude about buying used trailers at a dealer but we’ve changed our whole mindset. Be sure you’ll be well treated at Campkins!
We just purchased our first trailer. The whole Campkins Team is excellent! ! ! . Very friendly and professional. We are very happy with the trailer we purchased it has everything we wanted in a trailer. The big Red bow on it when we picked it up was such a eenice touch.
Thank you too all the Campkins Team. ??We highly recommend Campkins to anyone.
Campkin's has fantastic pricing that can't be beat. Staff was friendly, however, we had trouble with staff returning phone calls to us multiple times.
From the minute we walked in to look at the 2018 Sanibel that we were interested in Jules was right there to help us. She didn’t use any high pressure sales tactics just showed us what we asked to see and answered all our questions. During our 3 hour tutorial Siep (spelling???) was the greatest! We couldn’t have asked for a more positive experience during the whole purchase procedure and we would HIGHLY recommend Campkins! Thanks for everything!
Thank you Campkins for your amazing customer service. For helping us through every step of purchasing our first travel trailer for our young family. We were never pressured to buy or upsold for no reason. We got exactly what we wanted and are continuously making amazing memories with our beauty Lacrosse 3310bh. Thank you!
Very friendly service. Would recommend Campkin's to anyone.
I would like to thank Jamie for all his help with the purchase of our new fifth wheel trailer we cant wait to hit the road. Our experience at campkin's was great we really appreciate the friendly knowledgeable staff. We love our new camping chairs, would definitely recommend Campkin's to all. Once again thank-you Jamie for your outstanding service !!
Could not have been happier with the entire purchasing and learning experience offered by Campkins. To start off, Brendan McFadyen our product advisor / sales rep really took time with us. Figured out what we needed and wanted in a travel trailer, what our budget was and then showed us what he thought was a perfect fit for both, without trying to go overboard and max out our budget. He answered all questions we had about multiple trailers honestly and explained pros and cons for each. The financing team between Nicole and Linda were helpful, courteous and professional while also great fun and willing to work with you rather than saying, "This has to be done a certain way now." Al who ran our demo day knew we were first time owners and taught us everything we needed to know without treating us like children or idiots, answering many many MANY questions without hesitation. The entire maintenance and towing team were fantastic, making sure we understood how to use and tow our new equipment, taking us out for a tow test since I'd never towed before and making sure we were completely comfortable before leaving the lot. All around amazing experience and I can't wait to get our new trailer on the road. Anyone who is thinking about buying a new or used trailer (either a seasoned vet or newbies like us) should make Campkins their ONLY stop!
- The Hancocks
We have only ever camped with tents and tent trailers so this Cherokee Wolf Pup 16 FQ was a real change for us.
Everyone at Campkins was extremely helpful. and did not put unwanted pressure on us.
Jamie answered all our questions, no matter how insignificant and the finance and insurance process went very smoothly with all the guidance we got.
The education we received on pickup day was really thorough and Siep was so friendly and knowledgeable. I only wished we had videoed him to help us remember some of the details.
Our truck's wiring was not appropriate to set up the brake controller, so that added a lot of unexpected hours to the job, but the young man who did the work was wonderful. He got it done and explained the controller and the Blue Ox hitch to us and made sure we understood everything. He was very friendly and helpful.
We had to wait all day to get the work done and a number of staff asked how we were doing and one fellow offered to drive us to get a pizza...pretty nice!
A great experience at Campkins and we would recommend them to anybody :)
Bought a used Travel Trailer and the whole experience was great. Will definately go to Campkins if we get another RV in the future
Phyllis and I were taken care of the moment we walked thru the door. The amount of time they spent with us from the time we looked at the trailer and including when we picked up our Coachmen Nano was incredible. We left there with no unanswered question. All of there staff are amazing. Thanks again to Brendan, Nicole and Caroline for making our first trailer purchase a memorable one.
Al was great, very knowledgeable and answered all our questions. The hitch tech was very professional and ensured I was comfortable driving my van pulling the trailer. Great overall experience.
For anyone interested in buying a trailer or 5th wheel trailer, we would highly recommend Campkins of Broklin Ont.
We bought a 30 foot Crusader last summer, our first, and of course had some problems when we went away. Upon our return an appt was set, and everything was looked after
They answer all your questions, even if you feel they might be silly ones, and stand behind their product 100%
Overly friendly, courteous and go out of their way to help you
They have all the accessories you need, and explain all of them to you. You are never pressured to buy anything. They recommend it, and it is up to you to buy it or not
Whenever we stop in, there is always someone who will spend time with you and help
We highly recommend them for your RV needs They make the beginner feel comfortable and it doesn't matter, if you are buying big or small, they treat everyone the same
You won't go wrong dealing with Campkins!!
Tom and I became aware of the Campkin's RV store at the show in Toronto. Not intending to buy but love to look brought us there. We did not expect any different experience than we have had in the past but we were pleasantly surprised. From the start of talking with Rob to Nicole and Diane in the office to Carolyn in Service we had a total respect for this company and how they run a business. On pickup day we were greeted and given a complete run down on how our toy hauler worked. Nothing was missed. In the store we also met a great guy who helped us decide on what we needed extra. We are looking forward to our first trip out in our 2017 Spartan and the summer to come and also would like to mention we love the chairs. Thank you to everyone.
I had searched the internets for months looking fro a new travel trailer for our family.
I phoned Campkins and spoke with Jamie, who was very informative and honest. unlike other travel trailer places i had contacted with inquires, Jamie didn't try and up sell me once. presented me with only what i had asked for.
Between Jamie and Nicole we firmed up a unbeatalbe deal.
I made the trip to pick it up and the service was incredible. the walk through answered every question and more. The walk through the retail was extremely educational and not one bit pushy for a up sale.
all in all it was a great experience. would highly recommend them to anyone looking. thanks again for the service and new travel trailer
Last June my wife and I purchased our 34rst Crusader fifth wheel. Leading up to the purchase I was filled with questions as previously to this I had only owned a couple of tent trailers 20 years ago and boats in recent years. With uncertainty on what truck to buy, short box, long box, along with research into engine type diesel vs gas. Jamie was there for me every step of the way. I called him on a couple of occasions to ask him questions and he always made time for me and at that point I had only met him at the show and hadn't committed to buy from him. He made the whole experience very easy and relaxing. When we came back to pick up our new (Prairie Schooner) we met with Allen for orientation and walk around. He did not miss a beat. He showed us how every last thing worked and gave us advice that I use everytime we use the trailer.
We hooked up and checked lights with a young fella that I wish I retained his name. He took me around the concession to make sure the truck was set up right and his approval of my truck and hitch put my worries behind me.
We would not hesitate to recommend Campkins to anyone.
We traded our 5th wheel for a newer model. Jamie treated us very fairly with both the trade and the one we purchased. We had to return to have a few minor issues repaired and Dave was very accommodating with our timeline and made sure all repairs were done to our satisfaction.
Would not hesitate to go back for our next trailer or recommend Campkins to our friends
Neil and I were very impressed by the customer service that we received when purchasing our new Rpod. Rob, Nicole, Siep and Martin treated us very well every step of the way! We look forward to a continued relationship with Campkins!
We have been so pleased with the purchase and quality of our Sanibel 5th wheel trailer by Prime Time. When we decided it was time to switch back to a 5th wheel all it took for us was to drop into Campkin's & express our needs and this trailer was suggested for us--perfect. Thanks Roland.
Since then the few warranty items we needed resolved were completed without a "hitch." The service dept. has been wonderful, you have created a great team. Would only suggest Campkins to all our friends. Thanks so much.
My wife and I purchased a 2016 Keystone Alpine. At the spring RV Show in Mississauga. We picked it up in May and we could.not be happier. The way we were treated was excellent from the moment we walked in until we drove away with our unit.
I would recommend Campkin's.
Bonnie and I moved up from a tent trailer to a 25 foot Palomino travel trailer that we located on Campkin’s website. The price was right so we made arrangements to meet with Brendan McFadyen to see the unit. It was the middle of winter, but Brendan braved the cold and showed us the unit taking time to answer our questions and make us feel comfortable, not warm but comfortable.. We put the deal together in the warm office and all of the arrangements were made. Everything was explained, financing, instore credits, orientation dates and more. Brendan even braved the cold when we called in for some measurments we needed for our pre-planning, thanks Brendan.
On April 24th we attended for our orientation walk through which was handled by Alan Bridges. Alan did an awesome job of patiently taking the time to show us all of the features of our trailer. There were a couple of little things that needed attention and Alan made sure that they were noted and repaired when we picked the unit up.
Diane was a pleasure to work with and even held our first payment over for a month as the fianace company had changed their requirements so we benefited as a result. Thanks Diane.
The test drive was worth everything as we have never towed anything that big before, can’t remember who took us out but he was great a giving some great tips that have gone along way already.
The walk through the store with our in store credits was well done with no pressure, just good information on what we might need and would find useful. They suggested an additional 50 foot power cord and I wondered if I would ever really need it. First campsite we where at, took every foot of it, thanks.
Over all the whole expierence was enjoyable, no pressure, no hassle and no surprises, other than the two new chairs they gave us.
Thanks Campkin’s we have already referred you to a couple of our friends and look forward to a long and trouble free relationship with you.
Everybody was great! We had a great experience purchasing our first RV (2018 Apex Nano). Now if the build quality and engineering were a little bit better we would be thrilled but I will not get into that for this review.
We picked up our new R Pod today. We were very impressed with the orientation process! It started with Allan and he showed us the trailer in detail,and then our business agent Diane who was great ( even got us a plate from the registry office last minute), our trailer test drive mechanic ( sorry forgot his name, retiring in a month), and finally Mike who took us around the store. He showed us everything we needed and didn't put uneasy pressure on us to buy! Even the young cashier called us on the phone because she thought we forgot our lawn chairs ( which were a gift from Campkins)! Every person we encountered in our visit were polite respectful, friendly, and perhaps most important they were very patient, and we never felt rushed once! We give them all 5 stars!
We purchased our first RV (used) this past October. From the initial visit to the final pick up, we were never disappointed. The staff were extremely knowlageable and provided many helpful tips. There was not one inch of the trailer that was not reviewed and shown to us. The trailer was spotless when we picked it up. There was a small glitch with our 5th wheel hitch being installed.......but the management went above and beyond to ensure we were completely satisfied and happy when we left! We were literally held by the hand and taken through every feature, every part, and every accessory that we would need immediately or consider for future. and what a pleasant surprise to receive 2 chairs! One thing off the list that we didn't need to buy! The staff accommodated every request and completely went out of their way to make sure we were happy. I can't thank you enough. Even though we only "trailered" for 30 days in the driveway......I'm confident that our first real adventure will be a success. I would highly recommend Campkins. Now proud to be a memeber of the "Campkins" family!
My wife Robin and I had decided to purchase a 5th wheel trailer and had spent hours scanning the internet when we came upon Campkin's RV advertisement. We decided to make the 3- 4hr trip and found just the trailer we had been looking for. Jamie McMillan answered all our questions and we appreciated his efforts to make us comfortable in a non-pushy mannerism. We had many questions from that point to the actual date of purchase and all phone calls were handled in a very professional way. We would like to thank all the Campkin's staff who made this an enjoyable experience and will highly recommend this place of business.
My first tent trailer purchase, The prices couldn't be beat, I researched for months before making my purchase, and Gord, our sales rep. was very friendly and helpful. Roland went above and beyond to accommodate my crazy work schedule and ensure that I received the instruction I needed to ensure my experience would be a positive one. I will definitely be back when the time comes to upgrade to a travel trailer, I can't imagine working with any other company and having the kind of care and attention, and commitment to excellent service that I experienced at Campkins.
This is our first Travel Trailer and as such we were uneducated and uncertain what to look for in a Travel Trailer. The staff at Campkins did not rush the process and in fact took great care in ensuring that we were well educated throughout. They took the time to show us many different features that are available as well as the different sizes and what benefits would be enjoyed in each and every model. Once the decision was made the staff at Campkins handled it all, I had very little to do except to be excited and wait for the unit to be ready. On delivery day we were met by Alan and given an extensive walk through our Travel Trailer and shown every feature and how to get ready for our very first outing. What came next was meeting Marty who took us through the camp store shelf by shelf explaining what we should purchase for our first trip, what would be nice to have and what indeed was truly a luxury and could be purchased someday. This extra effort certainly was appreciated and ensured that what I needed to make the first trip a success would be at hand. The last step was in the service department where we were shown how to hitch the trailer, how to disconnect the trailer and how to adjust the electric brake unit. Wow, there was a lot to learn but the Campkins staff made it an enjoyable experience and gave me the assurance that my first trip would be a great time and guess what, it was. I cannot say enough, Campkins will always have my vote, this is the place to buy. Thank you Roland and the staff at Campkins.
We stopped in on a Friday to have a look at trailers and Gord was there to show us the inventory that fit our needs. We were so impressed by the service we bought that night. He was very professional in helping us. Also did the walk thru with us and was excellent. Our first time setting up went without a hitch. MIke that did our store walk thru was great. He didn't push to make any unnecessary sales but told us what we should have and would like to have. The other Mike that did our towing tutorial was another great guy. Made me feel comfortable to haul the trailer. We were so impressed by the stall we have recommended Campkins to everyone who asked where we bought the trailer. Be proud of yourselves guys you do excellent work.
From Gord the salesman and Al who did our walkthru to Mike who did our store tour excellent service. MIke who gave us our towing instructions was great too. We have recommended Campkins as a great place to do business to all who have asked us where we bought. No pressure from anyone to buy anything we didn't need. The wife and Mike had a blast during the walk thru. I was the focus on their jokes about where the sewer hookup was been packed after it was used. Enjoyed every minute spent there. Great people to deal with quality business thru and thru. Would be remiss not to mention Nicole the finance advisor. Did an excellent job with our financing. Be proud of yourselves you have an excellent staff there
My wife and I were on a trip across Canada when we had issues with the slide on our trailer; it wouldn't close. After contacting different RV places for help and being told it wouldn't be until August we called Campkin's RV. Jeff, and employee at Campkin's spent considerable time explaining how to get the slide in manually, We able to get the slide in and drove over to Campkins. Jeff was able to order the parts, having it shipped from the
States and INSTALLED in just 24 hours. He also looked after all the details with our extended warranty. We were also treated well in the guest lounge. We were able to continue our trip without too much delay because of the wonderful service we received from Jeff and the rest of the staff.
I would highly recommend Campkins.
Note we didn't have any dealings with their sale or financing so can't really comment on them but if its like the rest of the service we received I would think it would be excellent.
We were first timers and instead of a hard sell and 'get to the bottom line' attitude, we were educated and informed before we made our decision to buy.
Brent was awesome. We did not feel pressured and he ensure WE were making our own decisions. Great parts and accessories selection and stock. I would only like to suggest that the 'shop around the store' after the demo be done on another day or more fast. We had been on our feet for a while and felt like we had to rush through the shopping. I think a ' checklist' and where to find the items would be more beneficial and allow the option to ask for assistance if needed. Great overall. Would recommend.
Looking for a used trailer. In the door and out in less than an hour as my wife liked the first trailer we saw.
After years of tenting we decided last year to purchase a trailer. After searching we found Campkins to be the best. Because we have never owned a trailer we found Campkins very helpful from making sure I had all I needed for towing to the full personal educational session on how everything about our trailer worked. I recommend Campkin's RV to anybody looking to purchase a trailer. They really put the customer first.
We bought our tent trailer at the end of the season. We had a problem with not receiving one of the items we asked for. It was promptly fixed by the general manager. Very happy about that. We have camped twice in our new trailer so far this season and plan on at least two more times. We were at a provincial park and the power went out at the park. I plugged in the solar and we had no problems finishing off our 4 days there. Very happy with the service and will buy from Campkins again in the future
During a extensive on-line search over the winter for a great trailer for a great deal, I happened across Campkin's site that clearly offered both. We took the 3 1/2 hour drive from Owen Sound and was not disappointed. The friendly attitude towards the customer is infectious throughout the staff; far better than some other dealerships I have been at. We bought our trailer and the special treatment remained until we walked out the door with it in tow. Thanks for the gifts and the great Blue Jay tickets.
We love Campkins RV and already convinced another local couple to take the drive!
Second trailer purchased at Campkin's, Great job guys, top notch from Sales to delivery and every thing in between. Will not hesitate to purchase another trailer from here again.
We were in the market for a toy hauler to haul our motorcycles, and we saw a number of trailers at the RV show in Toronto. We fell in love with the Wolf Pack and came back a few weekends later to purchase the trailer. My wife and I were impressed by how smooth the process ran. We were told to enjoy the lounge while we waited for a salesman, our little dogs were encouraged to come in while we waited, and Nicole in Finance explained everything. On the day of our Orientation we found Siep to be very patient and knowledgeable even though this was a new trailer model. The walk-though of the parts department was great and we got 2 free chairs we had looked at previously. The nice little touch was the sign at the cash that welcomed us as new trailer owners.
I think we received a great deal and the trip there was worth it. Highly recommended.
We purchased our 2017 Avenger in October from Campkins. From beginning to end we had a great experience. As this was our first trailer purchase experience, Brendan sat down and listened as we explained what we intended to use the trailer for and our family's needs. He showed us all the options all around our price range and a few above and below, just so we fully understood all the options. There was no pressure at all to choose any particular one. We went back in side to discuss what we had seen further. When we decided on a model, Brendan took us outside and gave us time inside the trailer to visualize and be sure and discuss in private. We were then introduced to Nicole who set up all the financing. She was super nice and quick responding to our emails as we wanted to fully understand all the options and the costs associated with the purchase including changing amortization and payments etc. We were short on time as we had to get it up to our site before the park closed. Their turnaround time was amazing and they delivered it onsite perfectly. We couldn't have asked for a better experience. Now if this winter would just pass so we can enjoy our trailer! Thanks Guys. You've made us part of the Campkin's family!
Sheryl was very helpful when I came in looking for an adapter, a "round 6 to a flat 4" for a trailer and it was Brad who saved the day in finding it in the back stock room. They made my day...many thanks !!!
Campkins serviced our previous trailer to our complete satisfaction, but we were getting tired of the cramped layout and were developing "two footitis". We started tire kicking and dropped into Campkins first. A trailer had just arrived that morning that the salesman thought would be a perfect fit - it was. A deal was struck and our shopping was done. The trailer was delivered on time and in perfect working order and a shakedown camping weekend revealed all systems worked flawlessly. What else can anyone ask for? Every person we dealt with, from Brendan at the start , Nicole in finance, Jeff in service and everyone else involved in the process were friendly and professional. This dealership is first rate and I will never go anywhere else.
we where very pleased with our dealings with Campkin's and would deal there again if we buy another rv.
Where to start! Debbie and I have been in the same park for 47 years. We have been looking for a new trailer for 2 years, looked through 100s of trailers and delt with half a dozen or more sales staff since we started looking. We finally saw one we liked at your location, a cheroke with the V nose kitchen. So we stopped in and looked at it and liked it, walked around to see if anything else, saw the avenger 32red, took one look at the black slide out and thought that is ugly! Till I got a closer look and saw it was all glass!!Amazing! Fell in love! We left and thought about it and then decided to call. Talked to Gord the salesman, then to Nicole. They set everything up, no problems, so friendly and helpful. Then we went through orientation with Seip (hope spelled right), then sales with I think it was Adam (he owns german sheppards). No other company treated us as good as your staff, so helpful all the way through the process. You have made 2 people the happiest in the world! Will reccomend you to everyone we Know! Will send some pics once deck is done. thanx for everything! Derrick&Debbie
Buying out new trailer from Campkin's was a pleasant experience. We literally looked at 100's of trailers but kept coming back to Campkin's. The entire Campkin's Team were pleasant and helpful throughout. They realize this is a big purchase for you and help you through the entire process and when you buy a trailer the whole Team is so happy for you and they make you feel like a part of the Team! The delivery of our trailer into a difficult spot was amazing! Very professional, knowledgeable and went above the call of duty to make sure we were happy with where the trailer was placed. thank you Campkin's Team for everything! If your planning on buying. Trailer save yourself weeks of searching and visit Campkin's!!
If my story doesn’t convince you to ‘immediately’ visit Campkins…then you’re not seriously looking anyway...
It all started a couple years ago, when we hitched a small trailer to our mini-van. We all fell in love with the fun of trailering and, unfortunately, immediately realized our trailer was ‘cozy’. However, our tow vehicle was in charge of sizing, so we dreamed of the day… A whirlwind visit to this Spring's trailer show and we quickly settled on the 30+ foot bunkhouse floor plans as our eventual next trailer. As luck would have it, the van was soon overcome with electrical gremlins which forced our hand into a tow vehicle upgrade. So now, we could’t let our poor truck get teased by all the other trucks in the campground…"nya nya…look at your little trailer”… So the search was on to settle on a trailer upgrade too, and Google and I spent some late nights together. Days later, a few floorpans nailed down, many truly hopeless dealers filtered out…I had a good idea of who and where. At least these dealers weren’t entirely useless…they actually posted some real pictures and offered a few lines of description…now to play phone tag for a few days…
The next morning, our second stroke of luck (if you consider a reason to spend a ton of cash 'lucky') came when a random Campkins FaceBook post showed off the Avenger 30BiT floorpan. My wife immediately locked onto it and insisted I check it out. The picture looked good, equivalent to the floorpans I had settled on…so I grabbed my surfboard and checked out Campkins…
I was immediatley BLOWN AWAY by the amount of high quality detail offered by Campkin’s website. There was no blurry half-pics, or stock/factory nonsense. Just many big, clear pictures of THE ACTUAL TRAILER!…and a walkthrough video too! A full page of trailer specific detail and descriptive paragraphs…and pricing too! This was too goo to be true. Days spent slogging through crappy, pathetic websites only to finally have to “call for pricing & availability”…or never get your emails answered….
FWIW, Campkins: Your website is the #1 reason why I bought my trailer from you. You guys ‘get it’. This is the 21st century. Every major purchase starts with the Internet. There just isn’t enough time to visit countless dealerships, reading & circling brochures, writing, driving, remembering, all to eventually make a decision. Your site had all the answers to all my questions...at 1am…no phone calls/emails & waiting required. The obvious next step was to come and ‘at least’ smell one, before signing for it…so we packed up the family and headed out..
This is a very nice dealership. bright, spacious and loaded with great parts & accessories…sure to have what you need, so you can be on your way. We were greeted by Jamie who took us out to the yard. The yard is huge, and well stocked with plenty of floorpans to suit all walks of life. We visited the trailer, talked turkey and that was that, no nonsense, no shenanigans. Jamie is a very knowledgable, seasoned camper who obviously enjoys ‘working’ within his favourite pass-time. Thanks, Jamie for your tireless patience as my kids insisted looking in ‘every’ trailer we walked past. In the office, I was stunned when Jamie pulled out The Trade-In Book, laid it down in front of me and pointed at the line showing the current (mint condition) trade-in value for our little trailer…again no nonsense, no ‘sleaze’. More discussions of real trade-in physical conditions, reasonable ‘promises’ based on visual inspection expected final pricing…it was all very adult, very efficient and felt truly honest. In no time we were out of the ‘hot seat’ (no heat at all, really) deal signed.
I brought our little trailer in for trade-in inspection, where I met Roland. Jamie & Roland expertly assessed and as expected, due to our excellent ‘deal’ conversation, the trade-in value was exactly what it was expected to be…and reasonable and satisfactory to me. We shook hands and the tractor hauled our little trailer away…
So, deal signed, trade-in handled, delivery scheduled…that’s it right. Any other salesman/dealership would be “who are you again?” Not Campkins…At this point, they shone the brightest and blew me away again…
During trade-in finalization I expressed my desire to have a Pro-Pride Hitch installed. This is an expensive hitch (worth every penny!) and I was asking about total cost. Roland knew the hitch and had a tech who had some experience, but obviously it’s not a popular option and the tech hadn’t installed one for many years. I just couldn’t float their expected total cost, so I asked if I could install it myself…in their lot, on pickup day. Amazingly, Roland immediately agreed.
Now realize this, it’s important: I basically refused to pay them fair labour costs…and then I had the gall to ask for a spot to work in their lot…what dealer do you know of that would agree to that…after they already have a signed deal and ‘cash in hand’? …Campkins, because they realise the real value of a satisfied customer…not just a bag of money. This example, alone, is all the reason you need to shop here…but wait, there's more…
In the few weeks before delivery, I decided I would rather install the hitch at my home…right next to all my tools…instead of loading my truck up with all the tools I thought I might need. I emailed Alyssa (parts & delivery scheduling) and asked her opinion of limping this trailer home, old-school, just on the ball. She understood my rationale, but very strongly discouraged me from towing like that, even that short, careful distance, with just a 1/2ton. Then she offered a solution: Jamie was willing to tow my trailer...to my house…after he finished work…free of charge. Blown away # 3. Again…who would offer this kind of service?…and unpaid, on their own time, to boot! (unfortunately, I couldn’t work with the times Jamie was able to do this, so I had to settle on working at their lot…)
Hitch installation day. Truck loaded with tools, generator, water…out I go. Roland welcomed me, and took me to my trailer… They had moved it out of the far back lot (where we originally visited it) and parked it...right beside their workshop. In case you don’t know, Roland is the owner. He’s obviously busy…but, he spent the next 30 minutes showing me around their huge service facility, telling me about the history of Campkins, introducing me to the service techs and explaining the pickup day process. The tour ended at my trailer, where he pointed out the electrical outlet and garden hose, if I needed them….along with: "The bathroom is just inside the door", "help yourself to a coffee in the lounge", "if you need some help just ask someone in the shop”. A good luck handshake, smile and off he went.
Super Blown away # 4 … if the first reasons weren’t quite good enough for you…do you really still have questions about Campaign’s sincerity & appreciation towards their customers? (5 hours later, I had the hitch installed and ready to go.)
Next week was pickup day. Another ‘official’ tour of the trailer (efficiently tailored to your current trailering expertise, BTW) with a final checklist. it was almost perfect, save for a minor water leak and defective awning light. With both issues noted on the checklist, They immediately jumped on the water leak and had it solved within an hour, while I sipped coffee and shopped away my ’new trailer purchase’ in-store credit…there is always something cool to buy for a camper (-: (the awning light strip was ordered and later handled to my satisfaction). Our inaugural camping trip, that night, was saved! Thank you, Campkins.
After all that…have you got your car keys in hand yet?
Jamie took us through the process of selecting our first trailer. He was very helpful and knowledgeable. The introduction to our trailer and the demonstration of attaching the trailer to the truck and towing it were very helpful. We took a trip to Vancouver for our first experience and when a few issues arose, I called Campkin's and the staff talked me through them with patience and understanding. There have been a few items that required service and I have been looked after very well. I would recommend Campkin's to anyone.
We had never owned a trailer before, and had always rented for our family camping trips.
We were researching and comparing trailers for over a year when we saw one in Campkins' used listing that caught our eyes. Campkins had been highly recommended by friends.
We called and were directed to Brendan, who was very was very knowledgeable and answered all of our questions with much patience.
We later met with Brendan at the site and received a lengthy, extensive showing of the trailer in question, as well as a lot of information on trailer ownership and "need to knows". Very valuable information for prospective "newbie" trailer owners.
We loved the trailer (it had everything on our wish list), and we especially loved the staff at Campkins.
The walk-through on pick-up day was very thorough and made our first trip out so much easier. Even an issue with an item from the web listing that was not included with the trailer was quickly rectified by Roland. They definitely went above and beyond to ensure that our experience was a great one.
From start to finish, the experience at Campkins was amazing and you can see how much they value their customers and enjoy what they do. Their passion shows through in all of their interactions.
Our first 2 trips have gone very smoothly, and we are all in love with the trailer. Can't wait for the next trip we have booked!
Our experience at Campkins started last year when our daughter purchase a used trailer, all the staff was excellent to deal with, 3 months after the sale there was an issue with the sensors, the problem was fixed with no trouble at all,
We met up with Brandon at the RV show, we felt no pressure to buy from Campkins , in fact Brandon advised us what to look for in the different manufacturers , we went back to see Brandon and purchased our new 5th wheel, we've had a few issues with the trailer but, they have been dealt with in timely fashion. Seth was great with demonstrating the trailer, Alyssa has been excellent to deal with both over the phone and in person. Thx to Brad and his staff for a great experience , we are enjoying our new RV
Tracey and I have now purchased three Campers/Trailers from Campkins our latest being a 2016 Clipper Hybrid. All the staff have made each purchase a memorable experience with their knowledge of the products they sell. We must also give credit to those we had most contact with. That being Brenden Mcfadden (sales), Jeff and Alyssa ( parts and accessories dept ) and Nicole ( accounting) . Honourable mention to Roland Goreski for making it all possible.
We have already enjoyed the use of our BBQ won on the wheel spin and will be cheering on the Blue Jays June 14 with our tickets compliments of Campkins.
Again, Many thanks,
Regards: Tracey & Carl Sims
Hats off to the entire staff at Campkins RV. Everyone is friendly, helpful, and knowledgeable. Demo of the camper was thorough and a few small adjustments made efficiently and delivered in a timely manner. Thanks Jamie we appreciate the time you spent talking with us and putting us in the exact camper we were looking for.
We purchased our first hardtop trailer in October 2015 upgrading from a 20 year old tent trailer. Sales and finance made it easy to buy and everyone is very professional and friendly. Pick up day was so exciting including a sign congratulating us and an excellent show-through and shopping for parts fun. First trip in the RPod will be in May. Can't wait! Thanks Campkins.
Jill & I are on our third trailer, with this being the first time buying from Campkins. Our sales person just happened to be the owner, Roland Goreski. It was by far the best experience we have ever encountered buying anything. Roland bent over backwards showing us all the features of all the trailers we looked at. Three hours of back and forth. Roland tells us to come back the next night as we had narrowed it down to just two trailers. A couple hours the second night we had made a choice. Roland means it when he says matching customers to a trailer is his business. We can not thank him and his staff enough for the time they invested in us. Sieb gave us the walk around on pick up day, it was the best demo we ever had. I lost count of the time my wife or myself said, nobody ever explained that to us before. The lesson on setting up the brake controller was very helpful as well, thanks Ryan. The ladies in finance, Nicole and Diane were great explaining our warranties and other options. The service staff were excellent as well. Thanks Jeff and Alyssa, We will be telling all ours friend that Campkins is the only place to buy a trailer. Thanks Roland and Crew.
Rick & Jill Coffey.
We were so pleased and impressed with your customer service. Jamie was exceptionally helpful as was the lady in finance and the gentleman who did our orientation. the gentleman who helped us hook up was also helpful and pleasant.
We are very pleased with our new 5th wheel and are looking forward to taking it out in the spring.
Thank you to all of you
Our experience at Campkins is one of amazement.From the moment we stepped onto the sales lot...to the moment we left as new owners of an RV, we felt welcomed. Any Question we had they gave us the answer we needed. The customer service was top notch ,but the most amazing thing that shocked us the most was how fast and smooth it all went. The only thing we had problem's with was how late in the season we did this so was only able to go a few times before the end...can't wait till May of 2016 to really enjoy it!! So Thank you to all staff at Campkin's for making this the best experience for us new campers!!
We are very happy with our new 32feet trailer.
We started to use it last summer and enjoy every minutes of it. Cannot wait for next summer to enjoy the fresh air and tranquility of camping with our new RV. Thank you to Brendan, Nicole, Alissia, Pat and everybody at Campkings.
Last year I purchased my Surveyor RV from Campkin's and wanted to now protect it from the winter elements.
I was looking at the Campkin's web site and when I attempted to placed my order it would not complete the order. I contacted Campkin's and Brad apoligised for the error in updating website and matched the web site price. (winter cover had increased in price)
Thanks Brad, Great Customer service!
We are very happy with our 17' Clipper. We are getting used to functioning in a small space and are pleased that our van call pull it satisfactory. Thanks to Campkin's staff for showing us how to put up the add-a-room that we bought. We are looking forward to spending some time at our new campsite next summer.
We absolutely love our new trailer we purchased from Campkins. They managed to have our trailer delivered the day before our holidays, we were so pleased they made this happen in such short notice. We had a great week. The trailer has all the comforts of home in smaller spaces. Everyone was a pleasure to deal with. Thank you for making our dreams come true!
Great job Marty in finding a new jack for my camper. I'm very happy with your efforts, you never gave up the search.I found dealing with you to be a pleasure and you saved the day. In the future I will be more than happy to deal with Campkin's for all my camping needs. You just can't put a price on great service.
The staff is friendly and well informed
We are very satisfied with our RV. We are looking forward TO OUR TRAVELS THIS WINTER TO Arizona with it. Everything was dealt with amazing at campkins RV.
Campkins, A great purchase experience throughout! Starting with transparency in pricing, as displayed on the website. (Often not the case with other dealers). Then with Jamie in sales being very responsive and attentive after my online contact. Roland, the general manager and owner, making us feel welcome on arrival and personally showing us the trailer we were interested in. Jeff in service, who was very attentive during the installation of the Hensley hitch and the customization of pull-out dinette drawers and, at the end of his long workday, personally offered and helped as a guide as I hitched up. Other staff were both hospitable and professional.
Brad thank you very much for trying to find the part I was looking for, I appreciate it. Given that I did not purchase my trailer from you nor do I own a model of trailer you sell you still went out of your way to help me. Your customer service is far superior to anything I have experienced. I will remember this when my wife and I are ready to upgrade our tent trailer to a hybrid. Thanks again.
Dear Campkins: I want to 'Thank-you' for an exciting and fun purchasing experience! I was treated like a king by everyone! All my questions were answered clearly and concisely. The equipment demos were excellent. Again, Thank-you for a great time!
Campkins you did everything right! From Jamie in sale, Nicole Finance, Jeff in service and several others Linda and I were very impressed. I have been in sales and service for 33 years and was glad to see how everything was handled. 5 stars all the way. David & Linda
Great staff from sales to parts.Right from the RV show to my pick up time.I would recommend them to anyone, and have.
I was just amazed all staff at campkins were just a great bunch of people very friendly and helpful I will tell all my friends to go there SO thanks again campkins?
Such a great experience, I travelled from out of town to purchase a trailer and was very impressed with the Customer Service, staff knowledge and care that Campkins took to ensure my experience was a good one and that I understood all the features of my new trailer. A special thank you to all the staff that made this experience a good one, especially Jamie, Nicole, Diane, Roy and Brad. Thanks again and I will definitely spread the word about Campkins down in my neck of the woods!
I have been to three other RV stores none offered the service nor the price that the Campkins did! Amazing Service goes without saying Brad showed us everything we would need his fun loving attitude made our experience the best place to shop along with making us want to share this experience with our friends!! Siep(sorry if we spelled your name wrong) showed us everything there was to know about our trailer making it fun with all the jokes and telling us everything we needed to know in a super timely fashion! Nicole in finance made our day when she called to say we could go forward along with her awesome service and amazing advice she helped us out a lot into making this a smooth transition! Also Chloe our cashier an amazing friendly can do attitude that made our day with a friendly smile out the door! THE MOST AMAZING SERVICE THAT I HAVE NEVER EVEN GOTTEN WHEN I WENT AND BOUGHT MY CAR THAT COST TWICE AS MUCH!!!!! Thank you everyone at Campkins for helping us we look forward to dealing with you in the future!
This is our second purchase from Campkins. They are an exceptional dealership!!! Everyone is very helpful. We highly recommend this dealership!
Our experience at Campkins was exceptional. Every employee we came in contact with made us feel special and important. Everyone there takes "Customer Service" to it's highest level.
Hat's off to Patti, Nemo, Bill, Nicole and the rest of the staff we met (but can't remember all the names).
We would certainly recommend Campkin's to anyone looking for the ultimate in RV experience.
We purchased a trailer in a RV park in 2009 which had been purchased at Campkin's RV Center. both the seller and park operated highly recommended this dealership.
When we started looking at buying new travel trailer Campkin's was the first dealer that came to mind. we did look at other dealerships but we are most comfortable dealing at Campkin's. The staff were informative and helpful with and questions or purchases we had. Nemo our Sales Advisor helped us through our search without any pressure. All the staff did their bit to assist us and make us feel like customers. Some dealerships we went to ignored us or tried to pressure us.
We also met the owner of Campkin's and he was most generous with his time and Knowledge.
We recommend if you are looking to buy or trade in a trailer Campkin's is the place to go.
I wish I could remember the name of the salesperson who helped us because he was amazingly professional, not pushy, very knowledgeable. He listened to what we wanted in a trailer and showed us that first. We had no intention of buying that day,and he did not put any pressure on us to do so. However, because of that and him finding exactly what we wanted, we bought a 2013 Microlite. We already knew the parts staff is great because we dealt with Campkins many many years ago and again this past summer when fixing the roof of a lemon trailer we had purchased.The lady and man who helped us out were very knowledgeable as well and did not try to over sell us. The gentleman who gave us the walk thru upon pick up again took a very relaxed attitude and did not rush us in the least.
I must also admit it was nice to get a thank you gift for our purchase as well.Little things go a long way to great customer satisfaction and every department at Campkins seems to know how to please their customers.
We visited store for the first time in May2014 looking to trade in our old pop up trailer...They greeted us right away and helpful for what we're looking for..All the staff are very friendly and helpful... We picked up our new trailer the end of June....Everything was taken care of and the service we have was phenomenal..Thanks to Gord, Matt, Roy, and the rest of the crew for treating us a very valued customer . I would recommend this place if your looking to get anything about camping...I recommended them to my friends and they were treated the same way like we were treated from our own experience... Thank you staff and crew for great service!
From the moment we stepped into the store, we were treated very courteously, and professionally. There was never any sales pressure. Our sales' rep was friendly, informative and knowledgeable. He pointed out the key features of our rv and how innovatively they were installed to maximize the space and comfort. Our parts and accessory rep was extremely helpful in getting us started with the necessities we would require. The in-service covered every inch of our rv and was also very helpful and informative. Needless to say, we were impressed with the genuine spirit of everyone we encountered at Campkin's, they certainly made our experience in purchasing our 'Retro' rv both exciting and pleasing. Thanks for all your excellent input.
The sales team was extremely helpful in answering our questions as we purchased our first trailer. The staff at the show through were patient and answered my many questions and the service staff made sure I had everything I needed for our first family camping trip. And when we encountered a problem on that first trip, Roland was on the phone with me, late on a Saturday, to help us solve it. Customer service is second to none!
A truly great experience. Both the Sales Person and the gentleman walking me through the trailer's operations have spent as much time with me as needed, answered all of my questions and made it a pleasant experience.
Thank you to all the staff at Campkins, everyone was eager to help the day we picked up our new travel trailer, Jamie, Patty, Kim, even the new guy Matt?? (In the parts store) were very helpful. Roland for coming to speak to us personally. We would recommend Campkins to all our friends!!
Absolutely amazing service from everyone at Campkins! Thank you so much for making our first trailer purchase experience the best! We truly appreciate all your help and a special THANK YOU to Jamie, Alyssa and Kimberley!!! Amazing and friendly staff. Thank you....we highly recommend Campkins!
The Defoe Family
Thanks for all of your work in having our trailer repaired...at the end of the day we are very pleased with the repairs and can once again enjoy our trailer!
Thanks to Lou, Louise, Patti and Jeff
I would like to take this opportunity to thank you for the amazing experience with buying our trailer. Your staff is truly amazing and made our 1sst retail experience a truly wonderful one. From Jamie (in Sales) to Kimberly (in finance) to Patty (in Service) it was a truly great experience!! also Roy who went through our PDI, (he's) a class act! Thank you very much!! Lisa
We had a great experience dealing with all aspects of this dealership. We found the product pricing competitive & fair. We felt we were treated as special people & valuable customers. Highly recommend to anyone & everyone.
We have responded on this venue because I do not use Social Media, Facebook, Tweet or others.
Reg & Stella
We could not be happier with our experience of purchasing our travel trailer at Campkins. The staff were all very knowledge, friendly and went out of their way to ensure our experience of buying our first trailer was perfect and easy!! We would highly recommend Campkins!