Campkin’s Camping Centre is committed to excellence in providing service to all customers, including people with disabilities.
Service animals and support people
Campkin’s welcomes support people and service animals into all our public areas.
We are committed to providing service to customers with disabilities that use assistive devices. We will ensure that our staff is trained and familiar with various assistive devices that may be used by customers with disabilities while in our facility.
Disruption of service
In the event of a planned or unexpected disruption of service, Campkin’s will notify customers as soon as possible. Notification will be posted on our website, social media and in public areas of our facility. The notice will include duration and the reason for the disruption.
Customers who would like to provide feedback about the way Campkin’s provides goods and services to people with disabilities can contact our general manager by email, telephone or in writing.
Campkin’s will communicate with people with disabilities in ways that take into account their disability.
All Campkin’s employees will be provided with training upon hire that will include:
· An overview of the accessibilities for Ontarians with disabilities act, 2005 and the requirements of customer service standard.
· How to interact with people with disabilities
· How to interact with people with disabilities who require the use of an assistive device, service animal or support person.
· What to do if a person with a disability has difficulty accessing our services or facility.